Privacy Policy

Effective Date: 20-04-2026 Last Updated: 20-04-2026 1. Introduction Welcome to Uttam Wapi ("we," "our," "us," or "the Platform"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, vendor dashboard, and related services (collectively, the "Service"). By accessing or using Uttam Wapi, you consent to the data practices described in this policy. If you do not agree, please do not use the Service. 2. Scope of This Policy This Privacy Policy applies to: End Customers – Businesses or individuals who use Uttam Wapi to access WhatsApp Business API services. Vendors – Partners, resellers, or agencies who onboard end customers onto the Platform. Website Visitors – Anyone who visits our website or interacts with our online content. This policy does not apply to third-party websites, services, or platforms (including Meta/WhatsApp) that we do not control. 3. Information We Collect 3.1 Information You Provide Directly We collect information you voluntarily provide when you: Register for an account – Name, email address, phone number, business name, GST/VAT number, tax ID, and physical address. Complete onboarding for WhatsApp Business API – Business verification documents, government-issued ID (for authorized representatives), business registration certificates, utility bills, website URLs, and banking information. Make a payment – Billing address, payment method details (processed by our third-party payment processors; we do not store full credit card numbers). Contact support – Any information you provide in emails, chat messages, or support tickets. Apply as a Vendor – Business registration details, bank account information for payouts, tax documents, and references. 3.2 Information Collected Automatically When you use the Service, we automatically collect: Device Information – IP address, device type, operating system, browser type, unique device identifiers. Usage Data – Pages or screens visited, time spent, clicks, features used, search queries, error logs. Location Data – Approximate location derived from IP address (precise location only with your explicit consent). Cookies and Similar Technologies – We use cookies, web beacons, and tracking pixels to remember preferences, analyze usage, and serve relevant content. 3.3 Information from Third Parties We may receive information about you from: Meta (WhatsApp) – Verification status, WhatsApp Business Account ID, and policy compliance notifications. Payment Processors – Payment confirmation and transaction status (not full payment details). Identity Verification Services – Confirmation of business or individual identity. Social Media – If you log in via Google, Facebook, or LinkedIn, we receive your public profile and email address (with your permission). 4. How We Use Your Information We use the information we collect for the following purposes: Purpose Legal Basis (for GDPR) To create and manage your account Contract performance To onboard you or your clients for WhatsApp Business API Contract performance To process payments and commissions Contract performance To provide customer and technical support Contract performance / Legitimate interest To send service updates, security alerts, and billing notices Contract performance / Legal obligation To improve and personalize the Service Legitimate interest To analyze usage patterns and troubleshoot issues Legitimate interest To detect and prevent fraud, abuse, or security incidents Legal obligation / Legitimate interest To comply with legal and regulatory requirements Legal obligation To market our services (with opt-out option) Consent / Legitimate interest 5. Legal Basis for Processing (GDPR and Similar Laws) If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with similar data protection laws, we process your personal data based on one or more of the following legal bases: Your consent – For marketing emails, cookies (non-essential), and precise location tracking. Performance of a contract – To provide the services you requested. Legal obligation – To comply with tax, anti-fraud, or regulatory requirements. Legitimate interests – To improve our Service, prevent fraud, and communicate important updates (provided your rights do not override those interests). 6. How We Share Your Information We do not sell or rent your personal information. We may share your information only in the following circumstances: 6.1 Service Providers We share information with trusted third parties who perform services on our behalf, including: Cloud hosting – [e.g., AWS, Google Cloud, DigitalOcean] Payment processing – [e.g., Razorpay, Stripe, PayPal] Identity verification – [e.g., Sumsub, HyperVerge] Customer support tools – [e.g., Zendesk, Freshdesk] Analytics – [e.g., Google Analytics, Mixpanel] Email and communication services – [e.g., SendGrid, Mailchimp] These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data. 6.2 Meta (WhatsApp) To provide WhatsApp Business API services, we share necessary information (business name, phone number, verification documents, and WhatsApp Business Account ID) with Meta. Meta's use of your information is governed by its own privacy policies. 6.3 Legal Compliance We may disclose your information if required to do so by law, court order, subpoena, or government regulation, or to: Enforce our Terms and Conditions. Protect the rights, property, or safety of Uttam Wapi, our users, or the public. Investigate fraud or security violations. 6.4 Business Transfers In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change. 6.5 With Your Consent We may share your information for any other purpose disclosed to you and with your explicit consent. 7. Cookies and Tracking Technologies We use cookies and similar technologies to: Authenticate users and maintain session state. Remember your preferences and settings. Analyze how you use the Service. Serve relevant advertisements (if applicable). Types of cookies we use: Type Purpose Essential Required for the Service to function (e.g., login, security). Functional Remember your preferences (e.g., language, region). Analytics Collect usage data to improve the Service. Marketing Track visits across websites for advertising (only with consent). Your Choices: You can manage cookies through your browser settings. Disabling essential cookies may affect functionality. For analytics and marketing cookies, we obtain your consent where required by law. 8. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Data Type Retention Period Account information Until you delete your account, plus [30] days for recovery Transaction and billing records [7] years (for tax and legal compliance) WhatsApp Business API onboarding documents [3] years after account closure Usage logs and analytics [12] months Customer support tickets [24] months After the retention period, we will securely delete or anonymize your information. 9. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information, including: Encryption – Data transmitted via TLS/SSL; sensitive data encrypted at rest. Access controls – Role-based access to personal data; multi-factor authentication for staff. Regular security assessments – Vulnerability scans and penetration testing. Employee training – Privacy and security awareness programs. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use the Service at your own risk. 10. Your Privacy Rights Depending on your location, you may have the following rights regarding your personal information: 10.1 For All Users (Global) Access – Request a copy of the personal information we hold about you. Correction – Request that we correct inaccurate or incomplete information. Deletion – Request that we delete your personal information (subject to legal exceptions). Objection – Object to processing based on legitimate interests. Restriction – Request that we limit how we process your information. 10.2 For EEA/UK Users (GDPR) Additional rights include: Data Portability – Receive your information in a structured, machine-readable format. Right to withdraw consent – At any time, without affecting prior processing. Right to lodge a complaint – With your local supervisory authority. 10.3 For California Residents (CCPA/CPRA) If you are a California resident, you have the right to: Know what personal information we collect, use, and disclose. Opt out of the "sale" or "sharing" of personal information (we do not sell your data). Non-discrimination for exercising your rights. California Shine the Light: You may request information about third parties to whom we have disclosed your personal information for direct marketing purposes. We do not share for such purposes. 10.4 For India Residents (DPDP Act) If you are in India, you have rights including: Right to confirmation and access. Right to correction and erasure. Right to nominate another person to exercise your rights in case of death or incapacity. How to Exercise Your Rights To exercise any of these rights, contact us at: Email: support@uttamwapi.in We will respond within the time required by law (typically 30 days). We may need to verify your identity before processing your request. 11. Children's Privacy Uttam Wapi is not intended for children under the age of [13 / 16 / 18] years. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us, and we will delete it. 12. International Data Transfers Your information may be transferred to and processed in countries other than your own, including [India, United States, European Union, etc.]. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards, such as: Standard Contractual Clauses (SCCs) approved by the European Commission. Data processing agreements that include GDPR-compliant terms. Transfers to Meta (WhatsApp) are governed by Meta's data transfer mechanisms. By using Uttam Wapi, you consent to such transfers. 13. Third-Party Links The Service may contain links to third-party websites, plugins, or applications (including Meta/WhatsApp). Clicking those links may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read their privacy policies. 14. Email Communications We may send you: Transactional emails – Account verification, payment confirmations, security alerts, service updates (required; cannot opt out). Marketing emails – Promotions, newsletters, product updates (opt-out via "unsubscribe" link). We comply with anti-spam laws (CAN-SPAM, CASL, etc.). You may opt out of marketing emails at any time. 15. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Material changes will be notified by: Posting the updated policy on this page with a new "Last Updated" date. Sending an email to the address associated with your account. Displaying an in-app notice. Your continued use of Uttam Wapi after the effective date constitutes acceptance of the revised policy. If you do not agree, please stop using the Service and delete your account. 16. Data Protection Officer (DPO) If you are located in the EEA or a jurisdiction requiring a DPO, you may contact our Data Protection Officer at: Name: [Insert DPO Name or "Not Applicable"] Email: [Insert DPO Email Address] 17. Complaints and Supervisory Authorities If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly. For EEA: Your local Data Protection Authority (list available at ec.europa.eu) For India: Ministry of Electronics & Information Technology (MeitY) For California: California Attorney General's Office 18. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Uttam Wapi Privacy Team Email: support@uttamwapi.in Address:Uttam Computer Training Center Campus Phone:9162946491 Website:https://uttamwapi.in/ For Vendor-related privacy inquiries: vendors-privacy@[yourdomain].com 19. Summary of Key Points Question Answer Do we sell your personal information? No Do we share data with Meta (WhatsApp)? Yes (required to provide the service) Do we use cookies for tracking? Yes (with consent where required) Can you access your data? Yes (contact us) Can you delete your data? Yes (subject to legal retention) How long do we keep data? As specified in Section 8 Is data transferred internationally? Yes (with safeguards) By using Uttam Wapi, you acknowledge that you have read and understood this Privacy Policy.